Last updated: May 1, 2024
This Privacy Policy describes how Springtail, Inc. (“Springtail,” “Company,” “we,” or “us”) processes and handles data provided to us in connection with your use of our products, services, apps, and websites that link to this policy (referred to collectively as “Services”).
This policy uses the term “personal information” to refer to information that is related to an identified or identifiable natural person and is protected as personal data under applicable data protection law.
We only collect the amount of personal information that is necessary to fulfill the purpose of your interaction with us, and we do not sell or rent personal information to third-parties.
Account information
We may collect personal and/or business information when you sign up for a Springtail account, create or modify user information, or provide any other related information to utilize our Services. We use this information to manage your account, talk to you about account matters, and offer customer support.
Communications and submissions
You may choose to provide personal information when you communicate with us, including when you fill out an online form, respond to surveys, provide feedback, or submit information through our Services. We use this information to communicate with you, respond to requests, inform you about changes to our services, and provide updates about our products and company.
Payment information
In order to purchase our Services, you may need to provide us with transaction details related to your purchase. We use secure third-party services to handle payments, which are collected through a secure payment process, and we do not store sensitive financial information. How these payment services use your personal information is described in their own privacy policies.
Identity verification
You may be required to verify your identity in order to access certain Services. We may collect information such as email addresses or phone numbers for this purpose.
Customer testimonials
We publish customer testimonials on our website and marketing materials, which may contain personal information. We obtain each customer's consent via email or through other agreements between customers and Springtail prior to publishing the customer's name and testimonial.
When you use our Service we may collect information for the sole purpose of helping us improve our products and monitor the quality and security of our Services.
Usage information
We collect information about how you interact with our Services, including when and how long you use our Services. We may also collect device information related to your usage like your IP address, browser type, language preferences, and network information.
Diagnostic information
We may collect information about the nature of the requests that you make to our servers, including information about the device and applications used to make the request, timestamps, and referring URLs.
Account invitation
If someone invites you to use our Services, they may provide us with your personal information, like your name, email address, and other contact details.
Third-party accounts
Our Services may let you create an account using a third-party account, such as Google or GitHub. If you chose to utilize this option, the third-party might share some of your personal information with us or with other third-party accounts for the purposes authentication. You may be able to manage what information they share by adjusting your privacy settings on that third-party account.
Business contact information
We may collect additional information about you from third-party sources, like your name, job title, business email and phone number, public social media profiles, and company details, for sales and marketing purposes.
Other information
We may receive additional information from other third-party business partners, including service operators, payment processors, marketing partners, and professional advisors. The collection of personal information by third-parties is governed by the third-party provider’s privacy policy.
We may share personal information with your permission, so we can perform services you have requested.
We may share personal information with our third-party service providers to support our Services. These third-parties are subject to reasonable confidentiality terms and provisions restricting their use of your personal information, and may include service providers for network data transmission, product development, marketing, customer support, and other reasonable business services.
We may share personal information we collect in the event we sell or transfer all or a portion of our business or assets or any portion or combination of our products, services, businesses and/or assets. In the event of a divestiture, merger, acquisition, bankruptcy, dissolution, reorganization, liquidation, or similar transaction or proceeding, we will use reasonable efforts to ensure that any transferred information is treated in a manner consistent with this Privacy Policy.
We reserve the right to use or disclose your personal information if required by law, or if we believe in good faith that use or disclosure is reasonably necessary to protect our property or rights, ensure your safety or the safety of others, or comply with a law enforcement, court order, or legal process.
We, and our third-party partners, automatically collect certain usage information when you use our Services. We may collect this information through a variety of tracking technologies, including cookies, web beacons, embedded scripts, and similar technology (referred to collectively as “tracking technologies”). We use tracking technologies to provide our Services, remember your preferences, tailor content for you, advertise our Services to you on other websites, and analyze visitor trends.
We, and our third-party partners, automatically collect certain usage information when you use our Services. We may collect this information through a variety of tracking technologies, including cookies, web beacons, embedded scripts, and similar technology (referred to collectively as “tracking technologies”). We use tracking technologies to provide our Services, remember your preferences, tailor content for you, advertise our Services to you on other websites, and analyze visitor trends.
We may send you emails about updates to our Services, news about our company, or information on products and offers that might interest you. You can opt out of these emails by clicking the 'unsubscribe link' at the bottom of the email. However, you cannot unsubscribe from essential service-related emails, such as account verification, transaction confirmations, or legal notices, which are necessary to keep you informed about our Services.
Many web browsers and mobile devices let you manage your cookie settings, such as deleting or blocking cookies. Review your browser and mobile device capabilities to see what cookie controls they offer. Deleting or blocking cookies may adversely affect your interaction with our Services.
We use Google Analytics to gain insights into our product and marketing strategies. To opt out of Google Analytics tracking, you can install Google's official opt-out browser add-on, adjust your browser's privacy settings to block cookies, modify the Google Ads settings tied to your Google account, or use a privacy-focused browser.
We are dedicated to protecting your personal information and take reasonable physical, technical, and organizational measures to prevent unauthorized access, use, or disclosure of your data. However, no method of transmitting or storing information is completely secure. If any information we manage is compromised due to a security breach, we will investigate, notify people whose information may have been affected, and take additional actions in accordance with applicable laws and regulations. You can learn more about our security practices and measures as outlined in our Data Security Policy.
Information that we collect is stored and processed in the United States. If you are using our Services from other regions, such as the European Union, you are agreeing to send your personal information to the United States. By using our Services, you consent to your personal information being transferred to, stored, and used in the United States according to this Privacy Policy.
We generally retain personal information as long as we have an ongoing legitimate business need to do so, unless a longer retention period is required by law, or for our legitimate interests, such as abuse detection and prevention, and defending ourselves from legal claims.
We may provide links to third-party websites or services that are not under our control. We are not responsible for the practices or content of any websites or services linked to or from our Services. Your interaction with any third-party website or service is governed by the respective third-party's terms and policies.
Springtail customers transfer content, personal information, and other data (referred to collectively as “customer data”) to us when using our Services. We don’t control the customer data that is transferred to our Services, which is stored on our service provider’s servers. The ways we store, handle, and share this customer data are outlined by our service agreements with our customers.
Springtail customers are responsible for managing the customer data they transfer to us. This includes correcting, deleting, or updating the data and ensuring they comply with laws about notifying, disclosing, or getting consent before transferring personal information to Springtail for processing. Any personal information hosted, stored or published by a customer is the responsibility of the customer and is not covered by this Privacy Policy.
Springtail recognizes that you may have the right to access, update, and delete your personal information. If you want to access, update, or delete your personal information that we handle for our customers, you should contact the customer directly, as they are in charge of that data.
Our Services are not intended for persons under the age of 18, whom we consider minors. We do not knowingly request or collect personal information from minors, and if we learn that any personal information has been collected inadvertently from a minor, we will delete the information as soon as possible. If you believe that we might have collected information from a minor, please contact us at privacy@springtail.io
We may change, update, or improve this Privacy Policy from time to time. When we make changes, we will notify you in a way that matches the importance of those changes. If the changes are significant, we will also update the 'effective date' at the top of the policy.
Questions or feedback regarding our Privacy Policy or information practices can be directed to privacy@springtail.io or Springtail Inc., 2261 Market Street, #5538, San Francisco, CA 94114
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